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NEC Frequently Asked Questions

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How do I avoid a Floating Point Divide by Zero Error when using "CD Certify Pro"?
Unable to use Ghost to clone a computer that uses Windows 2000
When I run Norton WinDoctor on Windows 98 Hot Load Version 1.00.00FC1, it reports four problems found:
  1. Invalid ActiveX/COM entries(2problems): The ActiveX/COM section of your Windows registry contains one or more invalid entries. This can cause documents to open improperly, applications not to run, or your computer to crash.
  2. Invalid File Extenuation (2 problems): The file extension section of your Windows registry contains one or more invalid entries. This can cause documents to open improperly, applications not to run, or your computer to crash.
  3. Invalid Shortcuts (1 problem): Some shortcuts on your computer refer to files that have been moved or no longer exist.
  4. Missing Windows Startup Files (1 problem): The run section of your Windows registry are missing. This can cause your Startup application not to run.

Where is the Agate Tioman swap driver icon after upgrading to Windows 98 from Windows 95?

Audio Device

I do not hear sound when playing DVD movies.
Unable to hear sound through external speakers when my system is docked
When attempting to Suspend the system while playing MIDI through the PortBar, sound will continue through the external MIDI device.
Why is my Versa LX, LX with AGP or SX system with Windows NT 4.0 locking up when attempting to shut down?


I had my notebook repaired and the motherboard was replaced. Now, when I run a restore I get an error stating "This product recovery CD is for NEC Computers only."
Why do I get a hibernation error on boot with a hard drive larger than 8 Gb?
Why is the error message "FDC Failure - Press F1 to continue" seen intermittently on power up after the IR port is set to AUTO in BIOS Setup?


My Kodak DVC300 Camera won't install properly.

CD-ROM Drive

Why isn't my VersaBay III CD-ROM detected when my Versa LX is docked in the Versa Dock?
Why won't some CD-R or CD-RW disks play in my CD-ROM?

CD/DVD Drive

I have noticed some extra entries in the Media Player Menu after installing the Margi DVD-to-Go software. Is this normal?
How can I make the system perform a low battery save to file when playing a DVD movie?
How do I get the Margi DVD-to-Go PC card to function under Windows NT?
How do I install Margi DVD-to-Go on a Versa running Novell NetWare 32-bit client?
How do I prevent crashing when hot-undocking the Versa product with Margi DVD-to-GO card installed?
I have upgraded to Windows 2000 and my Margi card doesn't work.
If I play a DVD movie in Windows 98, eject the disk, and then re-insert it, it plays one frame and then stops. How can I fix this?
Why am I unable to Save to File or Suspend when the DVD player is running?
Why does the Margi DVD to Go card get extremely hot or damaged when removing the dongle during DVD playback?
Why won't DVD movies play after DVD drive replacement?

Floppy Drive

Unable to boot to the VersaBay III LS-120 drive when I have a filebay LS-120 drive installed
Why doesn't the VersaBay III SuperDisk drive fit in the VersaBay?
With an LS-120 drive in my Versa, I have noticed in My Computer or in Windows Explorer there is both an A:\ and B:\ drive. Accessing the A:\ drive will hang my system and cause an error. How can I resolve this?

Hard Drive

How are IBM hard drive issues handled? - Technical Details
How do I fix a Smart Status Bad error message on boot up?


How do I automatically reconfigure IR (infrared) in IntelliSync v1.6.002 under Windows NT?


How do I get the double-quote to function under French Canadian Windows NT with French Canadian software?
My international keyboard does not work in MS-DOS mode.
The pound key on my UK or French keyboard does not work. Is this normal?
Why is the French Canadian keyboard not detected or does not function properly?

Main Board

I disabled Tapping on a Versa LX or SX running Windows NT 4.0, tapping becomes enabled after resuming from a suspend, even though it is still marked as disabled in the control panel.
Why does the Versa LX hang when hot swapping VersaBay III devices?


Why does the internal microphone record at very low levels resulting in poor quality recording and playback?


After I install a 3COM modem kit #OP-710-4019 on any Versa System using Internet Explorer 4.01 and the Active Desktop feature, an error message will appear upon rebooting the system:

"Can not find the file "C:\~tmpset._X~\setup_.EXE" (or one of it components)..."

How do I enable modem ring/resume on a PCMCIA modem?
How do I install the Xircom CEM56 modem when running Windows 98?
My system stops responding when running diagnostics on my PC Card modem in Control Panel. How do I fix this?
My XJ - 1560 PCMCIA modem disconnects intermittently.


Why does the display on the monitor PAN even when on Monitor only mode?


Why do I get a lockup with the Xircom/NEC CE-2 network adapter card after upgrading to Windows 98 from Windows 95?
Why does the Xircom REM56 NIC fail to initialize under Windows NT?

Operating System

Why do I get an error, that the system has the wrong version of Windows, when installing CardWizard 5.30.09 in a DOS box in Windows 95?
Why does my computer enter standby mode after random amount of time?
Why does the screensaver automatically set itself to PowerProfiler Low Power Screensaver after bringing the system out of Suspend mode even though a different screen saver was selected before the suspend?
Why does the system go into Suspend mode in Windows 98 instead of Standby? Also, why does the system "Save to File" instead of Hibernate in Windows 98?
Why doesn't the Save To File feature work in Windows NT?
Why doesn't the Windows 2000 ACPI (Advanced Configuration and Power Interface) operate correctly after a battery replacement?
Why won't OS/2 version 3 install on a Versa LX ?


How do you prevent the case of a carrier mounted LX from deforming at extreme temperatures?
How is the LS-120 device configured as drive A?
Unable to browse the network or join a domain after upgrading from Windows NT 4.0 to Windows 2000

PC Card

How can I get the Xircom CBE PCMCIA card to work in Windows NT, using CardWizard 4.00.12 and more than 64 MB of RAM?
How do I get the Xircom CT2 Token Ring PC Card to function properly?
How do I keep the Versa LX with AGP with Windows 95 from hanging on startup with a PC card (16-bit) modem and CardBus (32-bit) NIC installed?
When running Windows 95 on the Versa SX or LX, why do I have problems with PCMCIA (PCCard or CardBus) cards?
Why do I get an error message when installing the Eicon Diva Pro PC card ISDN adapter?

Pointing Device

The mouse buttons on my external mouse do not function during a system restore. Is this normal?


Why don't some devices work on the Parallel port of the USB Portbar?


Why does the Smart Label Printer no longer function after a resume from suspend?

Recovery CD

I had my notebook repaired and the motherboard was replaced. Now, when I run a restore I get an error stating "This product recovery CD is for NEC Computers only."
Why does "Not enough memory" error appear when restoring my Versa system?

Tape Drive

How do I get the Versa LX and SX to detect the HP Colorado 8 GB tape drive in the VersaDock?


How do I change the display to toggle to TV Out?
My LCD panel remains fully powered on when the lid is closed, if the system is in ACPI mode.
My Margi Capture-to-Go fails at 24-bit color depth.
My Windows 95 system will not shut down with the VistaScan 7000 monitor and USB cable connected while in simultaneous mode. How do I correct this?
Unable to change resolution after upgrading from Windows 95 to 98
When the Fn+F3 key sequence is utilized it produces compressed video at low resolutions on the NEC XV15+ external monitor. How do I correct this?
Why does Direct Parallel Connection Monitor not function when using ECP mode in Windows 95?
Why does the video lose sync when installing Card Wizard on Windows for Workgroups?
Why is there video corruption when resuming from Suspend mode?
Why when both a CRT and TV are attached to my LX is the picture on the CRT not full screen?
With both a TV and CRT attached, why does the system come up in LCD and CRT Modes?