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NEC Frequently Asked Questions

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Applications

How do I avoid a Floating Point Divide by Zero Error when using "CD Certify Pro"?
Unable to use Ghost to clone a computer that uses Windows 2000
Where is the Agate Tioman swap driver icon after upgrading to Windows 98 from Windows 95?

Audio Device

I do not hear sound when playing DVD movies.
Unable to hear sound through external speakers when my system is docked
When I am playing WAV or MIDI files and I press a function key, such as Fn-F3, Fn-F5, Fn-F6, Fn-F7, Fn-F8, and Fn-F9, the audio is interrupted. If pressed multiple times the audio might stop. Is this normal?
Why is my Versa LX, LX with AGP or SX system with Windows NT 4.0 locking up when attempting to shut down?

BIOS

I had my notebook repaired and the motherboard was replaced. Now, when I run a restore I get an error stating "This product recovery CD is for NEC Computers only."
The display becomes scrambled upon resuming from suspend on my PII Versa SX.
Why does the computer show the P-II as a Celeron after upgrading to BIOS 47?

Camera

My Kodak DVC300 Camera won't install properly.

CD-ROM Drive

Why won't some CD-R or CD-RW disks play in my CD-ROM?

CD/DVD Drive

I have noticed some extra entries in the Media Player Menu after installing the Margi DVD-to-Go software. Is this normal?
How can I make the system perform a low battery save to file when playing a DVD movie?
How do I get the Margi DVD-to-Go PC card to function under Windows NT?
How do I install Margi DVD-to-Go on a Versa running Novell NetWare 32-bit client?
How do I prevent crashing when hot-undocking the Versa product with Margi DVD-to-GO card installed?
I have upgraded to Windows 2000 and my Margi card doesn't work.
If I play a DVD movie in Windows 98, eject the disk, and then re-insert it, it plays one frame and then stops. How can I fix this?
Why am I unable to Save to File or Suspend when the DVD player is running?
Why won't DVD movies play after DVD drive replacement?

Floppy Drive

Why will the LS-120 SuperDisk drive, when used in the VersaBay III on the VersaDock, not correctly format a 1.44 MB floppy diskette?
With an LS-120 drive in my Versa, I have noticed in My Computer or in Windows Explorer there is both an A:\ and B:\ drive. Accessing the A:\ drive will hang my system and cause an error. How can I resolve this?

Hard Drive

How are IBM hard drive issues handled? - Technical Details
How do I fix a Smart Status Bad error message on boot up?
My IBM DKLA-24320 4.3GB hard drive makes a rattling noise. Is this normal?

Keyboard

My international keyboard does not work in MS-DOS mode.
The pound key on my UK or French keyboard does not work. Is this normal?

Main Board

I disabled Tapping on a Versa LX or SX running Windows NT 4.0, tapping becomes enabled after resuming from a suspend, even though it is still marked as disabled in the control panel.
Why does Winbench report interrupts disabled when running CPU tests?

Modem

After I install a 3COM modem kit #OP-710-4019 on any Versa System using Internet Explorer 4.01 and the Active Desktop feature, an error message will appear upon rebooting the system:

"Can not find the file "C:\~tmpset._X~\setup_.EXE" (or one of it components)..."

How do I configure my Xircom CEM56-10/100 combo card in Windows NT 4.0?
How do I enable modem ring/resume on a PCMCIA modem?
My system stops responding when running diagnostics on my PC Card modem in Control Panel. How do I fix this?
My XJ - 1560 PCMCIA modem disconnects intermittently.
Why am I unable to configure my 3CXM356 modem in Windows NT 4.0 with CardWizard 4.10.08 or higher?

Network

I am unable to configure my Xircom RBEM56G-100 PC card in Windows NT 4.0 with CardWizard 4.00.xx.
The 32-bit Intel MBLA 3300 NIC is not detected on the Versa SX. What should be done to make it work?
Why does my system drop network connection when using the 3C575BT/CT card in a 100Mbps TCP/IP environment?

Operating System

How do I get the Network Login screen to appear after running the Product Recovery CD to restore Windows 98 Second Edition?
Is there a procedure to use the Suspend to File utility when using NTFS partition?
Why does my computer enter standby mode after random amount of time?
Why does the system go into Suspend mode in Windows 98 instead of Standby? Also, why does the system "Save to File" instead of Hibernate in Windows 98?

Other

How is the LS-120 device configured as drive A?
Unable to browse the network or join a domain after upgrading from Windows NT 4.0 to Windows 2000

PC Card

How do I keep the Versa LX with AGP with Windows 95 from hanging on startup with a PC card (16-bit) modem and CardBus (32-bit) NIC installed?
My 3COM 3CCFE575B/C PCMCIA Network Card does not work correctly with CardWizard under Windows NT 4.0 on my Versa SX. It will detect the wrong network speed after a certain number of suspend / resumes or removal / reinsertions.
When running Windows 95 on the Versa SX or LX, why do I have problems with PCMCIA (PCCard or CardBus) cards?

Pointing Device

The mouse buttons on my external mouse do not function during a system restore. Is this normal?
When I disable the internal mouse in BIOS setup, restart Windows, and hot plug in an external PS/2 mouse, the external PS/2 mouse does not work and the internal VersaGlide mouse is still operational. Why is this?

PortBar

Why don't some devices work on the Parallel port of the USB Portbar?

Printer

Will I be able to print to a serial printer using my Versa LX or SX?

Recovery CD

After restoring with the NEC Windows 98 SE Recovery CD version 1.00.03, why doesn't the logon screen appear when starting up?
I had my notebook repaired and the motherboard was replaced. Now, when I run a restore I get an error stating "This product recovery CD is for NEC Computers only."
Why does "Not enough memory" error appear when restoring my Versa system?

Recovery Diskette

Unable to format or create an Emergency Repair Disk for NT 4.0 with a LS-120 SuperDisk drive and Windows NT Service Pack 3

Tape Drive

How do I get the Versa LX and SX to detect the HP Colorado 8 GB tape drive in the VersaDock?

Video

If I change my screen resolution to 800 X 600 or 640 X 480 the screen defaults to expansion mode. How do I reduce the size of the screen to the actual pixel size?
My LCD panel remains fully powered on when the lid is closed, if the system is in ACPI mode.
My Margi Capture-to-Go fails at 24-bit color depth.
Why does Direct Parallel Connection Monitor not function when using ECP mode in Windows 95?