Answer:
Contact service and support (866-632-8061) to have 3 gaskets installed to minimize noise around the PCMCIA sockets. The following parts will be used:

• 136-645243-A Gasket T1 (Quantity 2, required)
• 136-645242-A Gasket HD2 (Quantity 1, required)

Answer:
If Direct Parallel Monitor in ECP or EPP mode needs to be used, one of the units must be on battery power. Under Windows 98, both units may be on AC power.

Answer:
The resolution selected is larger than the highest supported resolution of the LCD panel.

Answer:
Install NEC VersaGlide driver for Windows NT version 1.0.903 or higher.

Answer:
Change back to APM Mode in CMOS and/or perform a system restore. This will change the unit back to APM operation. This is necessary, because if the LCD panel remains fully powered when the lid is closed, heat problems may arise. Another option is to go to the Power Icon in Control Panel and specify an action to be taken when the lid is closed.

Answer:
Systems that have had their DVD drives replaced had them replaced with 2X DVD drives. A new software CD has been made (part # 819-050512-001.) This CD is compatible with the 2X drive. An insert detailing why the new CD is needed has also been created (part # 819-200514-002.)

Answer:
A version of HDPREP EZ for Windows NT will need to be installed. Version 1.9 and above add support for NTFS. Download HDPREPNT.EXE from the technical support web site at support.necam.com.

Answer:
Remove the Margi Card. Go to device manager, and change the settings for the network card to address range 300 and restart the system when prompted. Then insert the Margi card and use the installation CD-ROM to install the MARGIPNP.VXD driver.

Answer:
The Xircom REM56 is not compatible with CardWizard.

1. Uninstall CardWizard.
2. Update to Service Pack 3 as needed.
3. Modify the network properties for the REM56:
   1. Open the Control Panel and double-click the Network icon.
   2. Click the Adapter tab.
   3. Choose the Xircom REM56 and click Properties.
   4. Change the IRQ to 11.
   5. Change the MEM to D0.
   6. Change the I/O Port Address to 280.
   7. Click OK, then click Close.
   8. Reboot the computer.

Answer:
The Versa LX and SX will not recognize the HP Colorado 8GB Tape Drive when installed in the VersaDock. Installing the Tape Drive software may give an error message of "...is not compatible to the installed IDE Controller." A:

1. Ensure that a Wide QIC tape that is certified for this HP drive is installed.
2. Update the HP Tape Drive firmware to revision 2.05:
   • This can be found on HP's web site at http://www.hp.com/cposupport/swindexes/hpcolorado9834_swen.html
   • Follow the manufacturer's (HP) instructions to update the firmware.
3. Install the Versa LX or SX CMD Driver v1.34 (Diskette v1.00.04):
   • This can be downloaded from our FTP site at
     • LX: ftp://ftp.necam.com/pub/versa/versa.lx/VSXCMDB.EXE
     • SX: ftp://ftp.necam.com/pub/versa/versa.lx/VSXCMDB.EXE
   • Running the file VSXCMDB.EXE does not update the system that it is run from. It creates the necessary CMD Driver disk.
   • Insert a blank 3½ inch floppy diskette into the floppy diskette drive, then run VSXCMDB.EXE.
   • After the CMD Driver disk is created, run Setup from that disk on the Versa notebook.
4. Install the latest version of the software "Colorado Backup II v7.0".
   • Contact Hewlett Packard at (888) 229-0735 and request part # C4405-18000C.

Answer:
Download and install driver version 2.14.738. Follow these instructions for installation:

1. Make two floppy from attached file. The disk1 also contains disk3.
2. Install from floppies or copy all files to C:\Temp and install from there.
3. Install DVD-to-Go player, run Setup and follow the directions.
4. After DVD-to-Go installation, manually update Margi card driver from Control Panel -- Device Manager -- Sound, Video and Game Controller -- Margi_Systems-DVD_Decoder. Select Driver, click Update Driver, select Display a list of all the drivers in a specific location..., click Next, De-select Floppy disk drive and CD-ROM drive, select Specify a Location, type in the directory name (e.g., C:\Temp or A:\ if installing from floppy). Then click Next to finish the update.

Answer:
Windows 98 changes the default functions of Standby and Hibernate. This is a normal operation of Windows 98.

Answer:
Have the customer back up all data and set up service to replace the hard drive.

Answer:
This has been observed on the Versa LX with AGP, but may happen on any system with CardBus support and Windows 95 OSR2 or above.

In addition, Windows may eventually display a "VFAT device initialization" error message.

A fix has been provided by Microsoft:
Reference Microsoft Article ID Q247965

Note: As a workaround, enter the BIOS setup, select Peripheral Setup and disable the Serial Port.

Answer:
Go to http://www.margi.com/service/support.html and then choose "Windows 2000 Support". Download the decoder card driver, WDM104875.exe, and the ESS Maestro Audio patch, ESSM2025_w2k.exe. Install as directed. These are Beta products.

Answer:
You must install the CMD drivers after upgrading to Windows 98 and before docking the Versa LX for the first time. These drivers are located on a diskette labeled CMD drivers or, on recent systems, the drivers CD which accompanied the VersaDock. The drivers are also available on the support website support.necam.com. The file name is VLXCMDA.EXE.

Answer:
Change the memory address to D4000, the I/O range to 0 x 1000 and manually set the IRQ as appropriate: IRQ 5 for the top slot, IRQ 10 for the bottom slot.

Answer:
To install the modem, use the following procedure:

1. Insert the card and let Windows detect it.
2. Click on the Show a List button and then click Have Disk.
3. Insert the Xircom installation disk Version 2.10.
4. The driver should be found now. Complete the installation.

Answer:
CardWizard can only be installed under the operating system for which it was designed. CardWizard 5.30.09 is designed to be used in a Windows environment, not a DOS environment.

Answer:
Windows NT network must be installed prior to installing the Eicon Diva Pro PC Card ISDN adapter.

Answer:
Upgrade to the latest BIOS available at support.necam.com.

Answer:
Upgrade the drivers to 3.50 from Xircom's web site .

Answer:
Remove the USB cable prior to shut down and make sure the LCD panel is closed.

Answer:
This is a normal occurrence. The TV does not support a high resolution like a CRT and will eliminate the full screen.

Answer:
Delete all ports within the Windows NT control panel, then reboot the machine and reconfigure IntelliSync.

Answer:
You must uncheck "LCD Panel" and check "Television" in display properties.

Answer:
Use the controls on the XV15+ monitor, or close and open the cover on the laptop, to correctly default to the full screen of the laptop.

Answer:
It depends on the version of Ghost being used. Ghost version 6.0.3 will be able to clone the entire drives, or system partitions. Ghost 6.0.3 is not compatible with dynamic partitions. Windows 2000 will not be able to read encrypted files and directories when a SID has changed (during a roll out, Ghost Walker provides a unique SID to each for each client computer). To prevent this problem, unencrypt all files and directories before cloning a Windows 2000 system, then re-encrypt the files and directories using Ghost Walker on the client machines to provide new usernames and SIDs.

Versions of Ghost prior to 6.0.3 do not support Windows 2000, and can only perform a direct sector-by-sector clone of the entire drive. To do this use the -IA switch when running Ghost.

These earlier versions of Ghost can properly clone partitions in FAT 16, FAT32, and NTFS. When the newer NTFS from Windows 2000 is used, Ghost can only perform a sector by sector copy.

Answer:
This error does not affect the functionality of the system or the modem. It only appears once after installing the modem and rebooting. Resolutions are as follows:

Resolution:

1. Download Microsoft Internet Explorer 5.01. It can be downloaded from Microsoft's web site.
2. Remove the modem and IE 4.01 through the Device Manager - Add / Remove Software. Re-install with IE 4.01 without the Active Desktop feature (just turning off the Active Desktop feature will not work) or install IE 5.01. Then reinstall the 3 COM modem.
   

Alternative Resolution:

1. Remove IE 4.01 through the Device Manager - Add/Remove Software.
2. Delete the 3 Com Modem using Device Manager - Add/Remove Hardware.
3. Reinstall the modem using Device Manager - Add/Remove Hardware.
4. Reinstall the IE 4.01 using Device Manager - Add/Remove Software.

Answer:
When using CD Certify Pro, Agate Tioman must be uninstalled first.

Answer:
To disable auto insert notification, do the following: In the Margi DVD-to-Go application go to Setup, go to Advanced options and disable the Deny Suspend resume request option.

Answer:
If the system contains two LS-120 devices, the file bay LS-120 drive will become the primary boot device. The VersaBay III LS-120 drive will only become the primary boot device if a floppy is installed in the file bay.

Answer:
To allow Ring Resume from Suspend when using a PC Card modem, configure the modem for auto-answer mode, as specified from the modem manufacturer.

Also, to enable the system to wake from Suspend when receiving an incoming call, a communications program must be opened before the system goes into suspend mode.

Answer:
Hot Swapping is not supported. VersaBay III devices must be warm swapped on the Versa LX.

1. Open Agate Tioman from the icon on the task bar.
2. Highlight the Versa Bay III device and set it to be removed.
3. Put the system into Suspend mode by pressing FN+F4
4. Swap the device.
5. Use the System switch to resume from Suspend.

Answer:
The Macromedia chipset on the DVD decoder card is damaged when removing the dongle during playback. This will destroy the card and it will need to be replaced. Ensure that no DVD movies are playing when the dongle is removed.

Answer:
The French Canadian keyboards need to have the DIP switch 2 set to ON, as opposed to the standard French keyboard setting for OFF. Change DIP switch 2 to ON, and it should function properly.

Answer:
This is a known limitation of Windows NT. Pressing SHIFT+2 will produce the double quote character.

Answer:
Run the program in 16-bit color. Margi has indicated that this occurs because there is not enough video memory when the setting is 24-bit.

Answer:
Double click the speaker icon on the Taskbar, click Options and, then, Properties. Scroll down to IIS. Place a check in the box next to IIS. If IIS is not found look for Zoomed Video. If Zoomed Video is found place a check next to it. Click OK. Now remove the check mark next to Mute on IIS or Zoomed Video.

Answer:
Yes, the pound key will only work with Windows 98 within Word 97.

Answer:
Add the following lines to your config.sys and autoexec.bat files.

config.sys
country=44,,c:\windows\command\country.sys
device=c:\windows\command\display.sys con=(ega,431,7)

autoexec.bat
nlsfunc
mode con cp prep=((850)C:\Windows\command\ega.cpi)
chcp 850
keyb uk,,c:\windows\command\keyboard.sys

Answer:
Download and install the updated drivers from Kodak: ftp://ftp.kodak.com/pub/photo-cd/drivers/dd0506.exe

Answer:
This is normal with this hot load and does not prevent applications from operating normally.

Answer:
Yes. The Readme file for the Versa LX restore states not to have any peripheral devices attached during the restore process. This includes PC cards, printers, monitors, keyboards or mice.

Answer:
Yes, Margi DVD-to-Go adds multiple entries in the Media Player menu because there are several versions of MPEG supported by DVD-to-Go. This will be corrected in later versions of DVD-to-Go.

Answer:
Enter BIOS setup and set Floppy to Not Installed. Windows will then recognize the LS-120 drive as the A:\ drive and will read 120MB and 1.44MB disks as normal.

Answer:
DVD under Windows NT is not currently supported by NEC Computers Inc. Margi has created DVD-to-Go software for use under NT. This software may be purchased at www.margi.com. This software has not been certified for use on NEC products. The video chipset is fully supported by the NT version of DVD-to-Go. NEC Computers Inc. makes no guarantees that this software will work fully on Versa products. This information is provided as a convenience to our customers.

Answer:
Ensure that an RCA or S-Video cable is plugged into the Versa LX and that the cable plugs into another device such as a TV or VCR. Use the Display applet in Control Panel to switch to TV. FN+F3 will not work.

Answer:
If you are using Active desktop and the resolution is set to 256 colors this will happen. To avoid this situation, use a color depth other than 256 colors or disable Active Desktop. Turn off Active Desktop by going to Start, Settings, Active Desktop and remove the check mark from View as Web Page.

Answer:
The Smart Label Printer has issues with power management. Do not use power management with this printer.

Answer:
There is a conflict when Card Wizard is installed. Replace the ATI video driver with a standard VGA driver and install CardWizard. Once CardWizard is installed, the ATI driver can be re-enabled and no problems will occur.

Answer:
If the Agate Warm Swap driver had been previously installed, after upgrading to Windows 98 from Windows 95, Agate is not on the Windows 98 Taskbar. Reinstall the Agate Swap drivers from the Application and driver CD.

Answer:
The Margi DVD-to-Go software queues Save to File requests until it is closed, and when trying to Suspend (Windows 98 Standby) a message appears saying a program is denying it. Close the DVD program before performing a Save to File or Suspend.

Answer:
Margi is aware of the issue and has an updated MCI driver available for download on their web site. Go to http://www.margi.com/service/support.html, download and install the latest Margi DVD-to-Go MCI driver for Windows 95 and Windows 98.

Answer:
Please contact NEC Technical Support (866-632-8061) for the password to the secured download site. Then go to http://support.necam.com/ftp/techdrivers.ASP, download and run APM.EXE to disable Advanced Power Management (APM) for the PC Card modem.

Reference Microsoft Article ID Q258172 for more information.

Answer:
Contact NEC Technical Support (866-632-8061) for the password to the Secured Download site. Go to http://support.necam.com/ftp/techdrivers.ASP, download Editdmi.zip and follow the instructions to add the necessary DMI information to your BIOS.

Note: Always plug in the AC adapter before updating the DMI String. This utility cannot run on battery power alone.

1. Extract the contents of EditDMI.zip to a diskette and make the diskette bootable SYS A:
2. Insert Utility diskette in the system floppy drive.
3. Read all the instructions carefully.
4. On the main menu select Edit DMI String.
5. Enter " Y " to continue or " N " to exit.
6. In the Manufacturer Edit box type: " NEC Computer Systems".
7. Press F10 to accept changes or ESC to accept without changes.
8. In Model Number Edit box type the model number found on the bottom of the unit.
9. Press F10 to accept changes or ESC to accept without changes.
10. In the Version Edit box, type: "Production".
11. Press F10 to accept changes or ESC to accept without changes.
12. In the Serial Number Edit box type the serial number found in the bottom of the unit. (Do not type in letters "S/N:").
13. Press F10 to accept changes or ESC to accept without changes.
14. In the Asset Tag Edit box, you will not have to modify this number. Press ESC to accept without changes.

Answer:
The default BIOS setting for diskette drive A is Enabled. If there is an LS-120 driver in the system, the LS-120 device is configured as drive B, even if there is no diskette drive in the system.

To configure the LS-120 device as drive A when there is no other diskette drive in the system, set the diskette drive A parameter in BIOS Setup to Disabled.

Answer:
Windows 95 does not have native support for the PCMCIA controller.
Possible symptoms/problems we have found are:

• PCMCIA Controller not recogized in Device Manager.
• Random lockups or "hanging" with either a modem or NIC (network interface card).
• Unable to work with Xircom RealPort card.

Side note: The readme.txt file references two additional updates that may be installed. Those updates, in addition to the above-listed fix, are bundled together in the file named ricoh.exe on our download site.

Answer:
There has been an excessive amount of IBM hard drive failures occurring in the field. In an effort to correct this issue we are attempting to capture these failed hard drives for failure analysis.

Parts Effected

Hard Drive Size	IBM Model Number	BPCS Number
4 GB	DKLA-24320	808-877329-211A
6 GB	DADA-26480	808-877329-401A

Please return all failed hard drives through the standard RMA process. If you see a system that has one of these hard drives, replace it with a substitute model of hard drive and send the old one back for analysis. Please note on the return package for it to be captured and sent to IBM.

Standard warranty applies to replacing these hard drives.

Answer:
If the main battery in the LXi, LX or LX with AGP has been replaced with the BL108602-92 battery, the latest BIOS must be installed.

• For the LXi, BIOS version 34 or higher should be downloaded and installed.
• For the LX, BIOS version 44 or higher should be downloaded and installed.
• For the LX with AGP, BIOS version 48 or higher should be downloaded and installed.

Answer:
Not all CD-R CD-RW disk media are created equal. CD-R and CD-RW disks have different color pigmentations and different surface reflection characteristics. The firmware in CD burners contains a table of supported media with a write sensitivity setting for each disk type. If the disk type is not in the firmware table, a default setting is used and the CD burn results are not guaranteed. This situation has been experienced with some Kodak disks.

Answer:
This has been observed on systems with Windows 98 Second Edition and hibernation support enabled.

A fix and workaround has been provided by Microsoft.
Reference Microsoft Article ID Q265115

Answer:
This resolution applies to the Versa LX with AGP, but may also appear on the Versa LX, SX and Versa Note.
The Product Recovery Utility provided in the original NEC Windows 95 and 98 Recovery CDs did not support hard drives larger that 8 GB. This has been fixed on recovery CDs released after May 3rd, 1999.

Follow the steps below:

1. Contact NEC Technical Support (866-632-8061) for the password to the Secured Download site. Go to http://support.necam.com/ftp/techdrivers.asp and download NewRestore.exe.
2. Run NewRestore.exe, it will extract its contents to a diskette.
3. Boot the system using the product recovery CD.
4. Quit from the Product Recovery Utility by selecting "Decline" at the license agreement which will exit to DOS with the prompt D:\Tools.
5. Insert diskette with extracted files.
6. Type the following: B:\Update.bat
   This batch file will copy RESTORE.EXE, RESTORE.RTC and 1.PCX from the floppy (mapped as drive B: when booted to the CD) to the RAM Drive and then will execute the Product Recovery Utility.
7. Follow the normal product recovery procedures.

Answer:
When an LX is mounted on a carrier using retaining straps, such as the Jotto-Desk, and is exposed to a high temperature environment as in a parked car, the case can be deformed by incorrect strap placement.

To prevent case deforming at high temperatures, place the mounting cables on the strongest part of the case and avoid mounting points where there are openings in the case, such a drive cavity or card slot opening. The strongest point for a mounting strap is directly below the keyboard over the screw studs, and in back, just above the keyboard. Do not put the mounting straps over the PCMCIA sockets. See the picture below for correct strap placement.

Also, verify that the carrier mounting cables are not over tightened. Over stretching the tension spring reduces it ability to maintain constant tension on the unit.

It should be noted that the Recommend Environmental storage temperature limit as listed in the User Guide is 104 º F.

Answer:

A limitation of the parallel port on the USB Portbar is that the bi-directional interface is not fully supported. Because just the Output mode is functional, the port is limited to printer support. In addition, any printer status-checking software may show that the printer is not operating correctly.

The parallel interface on the Versa FX machine itself fully supports ECP, EPP, and Bi-directional modes.

Answer:
This applies to the Versa LX -Pentium 1 & 2, LX with AGP and the Versa SX.

Contact NEC Technical Support (866-632-8061) for the password to the Secured Download site. Go to http://support.necam.com/ftp/techdrivers.ASP, download editdmi.zip (case sensitive) and follow the instructions to add the necessary DMI information to your BIOS.

Note: Always plug in the AC adapter before updating the DMI String. This utility cannot run on battery power alone.

1. Extract the contents of editdmi.zip to a diskette and make the diskette bootable SYS A:
2. Insert Utility diskette in the system floppy drive.
3. Read all the instructions carefully.
4. On the main menu select Edit DMI String.
5. Enter " Y " to continue or " N " to exit.
6. In the Manufacturer Edit box type: " NEC Computer Systems".
7. Press F10 to accept changes or ESC to accept without changes.
8. In Model Number Edit box type the model number found on the bottom of the unit.
9. Press F10 to accept changes or ESC to accept without changes.
10. In the Version Edit box, type: "Production".
11. Press F10 to accept changes or ESC to accept without changes.
12. In the Serial Number Edit box type the serial number found in the bottom of the unit. (Do not type in letters "S/N:").
13. Press F10 to accept changes or ESC to accept without changes.
14. In the Asset Tag Edit box, you will not have to modify this number. Press ESC to accept without changes.

Answer:
This information applies to the Versa SX, LX, LX with AGP and LXi.
It is recommended to first install the latest audio drivers while the system is undocked.
Verify that speakers have been correctly plugged into the VersaDock, speakers are powered and turned on and that the volume is turned up. If all of these appear to be correct, verify that the VersaDock Speaker option is enabled by following the below steps:

If running Windows 2000 Professional:
Note:  ESS Maestro-2E Audio driver version 5.12.01.2037 or above is needed to obtain audio through external speakers connected to VersaDock.

1. Download and install ESS Maestro-2E Audio driver version 5.12.01.2037 or above for the appropiate system from the public web download area or FTP site .
2. After installation of this driver, audio works correctly with no additional changes needed.

1. Double-click the yellow speaker icon in the System Tray.
2. Click Options, put a check next to "Advanced Controls" (this option is only available while the system is docked).
3. Click the "Advanced" button in the lower left hand corner of the Volume Control window.
4. Put a check in the Docking station speaker box as shown below.
   
   
   
5. Close all windows.

1. Right click on My Computer icon on the desktop, select Properties.
2. Click on the Device Manager tab.
3. Expand Sound, video and game controllers.
4. Double click on Maestro Wave / WaveTable Synthesis Devices.
5. Click on the Docking Settings tab (this option is only available while the system is docked).
6. Select "Output Audio to Docking Station Speakers" as shown below.
   
   
   
7. Press OK to close this window.

Answer:
This has been observed on Versa LX, LX with AGP or SX with Windows NT 4.0 and audio driver version older than 4.02.37. Please upgrade the audio driver to 4.02.37 or higher.
Note: This sympton may also occur while docked.