Answer:
The LS-120 SuperDisk drive will not format a 1.44 diskette correctly because of a limitation of the CMD driver used for the VersaDock. This driver does not correctly identify a 1.44 MB floppy diskette in an LS-120 drive in the Docking Station VersaBay III.

Answer:
Ensure that an RCA or S-Video cable is plugged into the Versa LX and that the cable plugs into another device such as a TV or VCR. Use the Display applet in Control Panel to switch to TV. FN+F3 will not work.

Answer:
The Smart Label Printer has issues with power management. Do not use power management with this printer.

Answer:
If the Agate Warm Swap driver had been previously installed, after upgrading to Windows 98 from Windows 95, Agate is not on the Windows 98 Taskbar. Reinstall the Agate Swap drivers from the Application and driver CD.

Answer:
The Margi DVD-to-Go software queues Save to File requests until it is closed, and when trying to Suspend (Windows 98 Standby) a message appears saying a program is denying it. Close the DVD program before performing a Save to File or Suspend.

Answer:
Change back to APM Mode in CMOS and/or perform a system restore. This will change the unit back to APM operation. This is necessary, because if the LCD panel remains fully powered when the lid is closed, heat problems may arise. Another option is to go to the Power Icon in Control Panel and specify an action to be taken when the lid is closed.

Answer:
The Xircom REM56 is not compatible with CardWizard.

1. Uninstall CardWizard.
2. Update to Service Pack 3 as needed.
3. Modify the network properties for the REM56:
   1. Open the Control Panel and double-click the Network icon.
   2. Click the Adapter tab.
   3. Choose the Xircom REM56 and click Properties.
   4. Change the IRQ to 11.
   5. Change the MEM to D0.
   6. Change the I/O Port Address to 280.
   7. Click OK, then click Close.
   8. Reboot the computer.

Answer:
The Versa LX and SX will not recognize the HP Colorado 8GB Tape Drive when installed in the VersaDock. Installing the Tape Drive software may give an error message of "...is not compatible to the installed IDE Controller." A:

1. Ensure that a Wide QIC tape that is certified for this HP drive is installed.
2. Update the HP Tape Drive firmware to revision 2.05:
   • This can be found on HP's web site at http://www.hp.com/cposupport/swindexes/hpcolorado9834_swen.html
   • Follow the manufacturer's (HP) instructions to update the firmware.
3. Install the Versa LX or SX CMD Driver v1.34 (Diskette v1.00.04):
   • This can be downloaded from our FTP site at
     • LX: ftp://ftp.necam.com/pub/versa/versa.lx/VSXCMDB.EXE
     • SX: ftp://ftp.necam.com/pub/versa/versa.lx/VSXCMDB.EXE
   • Running the file VSXCMDB.EXE does not update the system that it is run from. It creates the necessary CMD Driver disk.
   • Insert a blank 3½ inch floppy diskette into the floppy diskette drive, then run VSXCMDB.EXE.
   • After the CMD Driver disk is created, run Setup from that disk on the Versa notebook.
4. Install the latest version of the software "Colorado Backup II v7.0".
   • Contact Hewlett Packard at (888) 229-0735 and request part # C4405-18000C.

Answer:
Windows 98 changes the default functions of Standby and Hibernate. This is a normal operation of Windows 98.

Answer:
Have the customer back up all data and set up service to replace the hard drive.

Answer:
This is a normal occurrence. The TV does not support a high resolution like a CRT and will eliminate the full screen.

Answer:
Delete all ports within the Windows NT control panel, then reboot the machine and reconfigure IntelliSync.

Answer:
You must uncheck "LCD Panel" and check "Television" in display properties.

Answer:
Use the controls on the XV15+ monitor, or close and open the cover on the laptop, to correctly default to the full screen of the laptop.

Answer:
An updated monitor stand (15") has been created to accommodate the LXi. The NEC part number is 136-245512-001A.

Answer:
It depends on the version of Ghost being used. Ghost version 6.0.3 will be able to clone the entire drives, or system partitions. Ghost 6.0.3 is not compatible with dynamic partitions. Windows 2000 will not be able to read encrypted files and directories when a SID has changed (during a roll out, Ghost Walker provides a unique SID to each for each client computer). To prevent this problem, unencrypt all files and directories before cloning a Windows 2000 system, then re-encrypt the files and directories using Ghost Walker on the client machines to provide new usernames and SIDs.

Versions of Ghost prior to 6.0.3 do not support Windows 2000, and can only perform a direct sector-by-sector clone of the entire drive. To do this use the -IA switch when running Ghost.

These earlier versions of Ghost can properly clone partitions in FAT 16, FAT32, and NTFS. When the newer NTFS from Windows 2000 is used, Ghost can only perform a sector by sector copy.

Answer:
This error does not affect the functionality of the system or the modem. It only appears once after installing the modem and rebooting. Resolutions are as follows:

Resolution:

1. Download Microsoft Internet Explorer 5.01. It can be downloaded from Microsoft's web site.
2. Remove the modem and IE 4.01 through the Device Manager - Add / Remove Software. Re-install with IE 4.01 without the Active Desktop feature (just turning off the Active Desktop feature will not work) or install IE 5.01. Then reinstall the 3 COM modem.
   

Alternative Resolution:

1. Remove IE 4.01 through the Device Manager - Add/Remove Software.
2. Delete the 3 Com Modem using Device Manager - Add/Remove Hardware.
3. Reinstall the modem using Device Manager - Add/Remove Hardware.
4. Reinstall the IE 4.01 using Device Manager - Add/Remove Software.

Answer:
Because Windows 95 was developed prior to AGP video technology, AGP video adapters may cause resource conflicts to appear in Device Manager. This is normal and will not affect performance.

Answer:
A fix has been provided by Microsoft.
Reference Article ID Q258010.

Answer:
Any devices communicating by InfraRed must communicate at the same speed.

Some devices have the capability of selecting their communication speed, but many do not. The Windows Infrared drivers that ship with the Versa LXi will install in FIR (Fast InfraRed = 4 Mbps) mode by default, instead of SIR (Standard InfraRed = 115.2 Kbps). Many devices, like infrared printers, may be configured to run only in SIR mode (or, uncommonly, at some other specific speed).

Instead of changing the actual drivers from FIR to SIR, it is easiest to configure the default IR drivers to run at SIR speeds.

To slow down the IR speed:

1. Within Windows, click 'Start', 'Settings', 'Control Panel'.
2. Within Control Panel, double-click on 'Infrared'.
   Note: If the Infrared icon is not in Control Panel, that indicates that IR hasn't yet been configured... and is completely unrelated to this situation. In CMOS Setup, under 'Peripheral Setup', enable 'IR Serial Port'.
3. Select the 'Options' tab, and ensure that there is a check in "Enable infrared communication".
   If this was not already 'checked', then doing so may correct the problem without continuing further.
4. Place a check-mark in "Limit connection speed to:", and choose the connection speed of "115.2 kbps"
   If "enable infrared communication" was just enabled, then "limit connection speed to:" may not have any available choices. The computer will need to be restarted before the choices will be available.

Answer:
Please contact NEC Technical Support (866-632-8061) for the password to the secured download site. Then go to http://support.necam.com/ftp/techdrivers.ASP, download and run APM.EXE to disable Advanced Power Management (APM) for the PC Card modem.

Reference Microsoft Article ID Q258172 for more information.

Answer:
In some cases, the region setting in the DVD drive is set incorrectly. To change this, download and run this file from Toshiba.

Installation instructions are included with the above file, but are in .PDF format. To read this format, Adobe Acrobat Reader must be used, and can be downloaded for free from here.

CAUTION: As listed in the instructions, the region code can only be changed a total of 5 times. After those 5 changes are "used up", the region setting is permanent. It is highly recommended to change once to the correct region (region #1: USA/ Canada), and not change again.

Answer:
Contact NEC Technical Support (866-632-8061) for the password to the Secured Download site. Go to http://support.necam.com/ftp/techdrivers.ASP, download Editdmi.zip and follow the instructions to add the necessary DMI information to your BIOS.

Note: Always plug in the AC adapter before updating the DMI String. This utility cannot run on battery power alone.

1. Extract the contents of EditDMI.zip to a diskette and make the diskette bootable SYS A:
2. Insert Utility diskette in the system floppy drive.
3. Read all the instructions carefully.
4. On the main menu select Edit DMI String.
5. Enter " Y " to continue or " N " to exit.
6. In the Manufacturer Edit box type: " NEC Computer Systems".
7. Press F10 to accept changes or ESC to accept without changes.
8. In Model Number Edit box type the model number found on the bottom of the unit.
9. Press F10 to accept changes or ESC to accept without changes.
10. In the Version Edit box, type: "Production".
11. Press F10 to accept changes or ESC to accept without changes.
12. In the Serial Number Edit box type the serial number found in the bottom of the unit. (Do not type in letters "S/N:").
13. Press F10 to accept changes or ESC to accept without changes.
14. In the Asset Tag Edit box, you will not have to modify this number. Press ESC to accept without changes.

Answer:
This utility has been removed from the download area because of issues that were found when using it.

It was found that when the system is running in High-speed mode when on battery power, that the CPU draws more power than the battery can provide. This can cause permanent reduction of overall life of the battery.

Answer:
If the main battery in the LXi, LX or LX with AGP has been replaced with the BL108602-92 battery, the latest BIOS must be installed.

• For the LXi, BIOS version 34 or higher should be downloaded and installed.
• For the LX, BIOS version 44 or higher should be downloaded and installed.
• For the LX with AGP, BIOS version 48 or higher should be downloaded and installed.

Answer:
This applies to Versa LXi and VXi models with a combination network/modem card (MPCI1B56G-100) using Windows 98.

To correct the issue:

1. Double click "System" in "Control Panel".
2. Create more than one "Hardware Profile" in the "Hardware Profiles" tab.
3. In the "Device Manager" tab select the NIC, and click "Remove".
4. Select "Remove from specific configuration".
5. Select the "Configuration" you want it removed from, and click "OK".

Answer:
Not all CD-R CD-RW disk media are created equal. CD-R and CD-RW disks have different color pigmentations and different surface reflection characteristics. The firmware in CD burners contains a table of supported media with a write sensitivity setting for each disk type. If the disk type is not in the firmware table, a default setting is used and the CD burn results are not guaranteed. This situation has been experienced with some Kodak disks.

Answer:
This applies to the following error in the Device Manager for the Targus USB to Serial adapter (PA088U) : Serial On USB Port: "This device cannot start: (Code 10)"

The adapter will not work after reconnection if there is an application such as Palm HotSync trying to access the COM port.

To correct this situation:

• Close any applications that might be trying to access the COM port and then plug in the device.
  Or
  
• Plug in the device and reboot.

Answer:
The version of SoftDVD that shiped with the Versa LXi with DVD only supported Windows 98.

Soft DVD for Windows 2000 can be ordered as Part # 819-050580-000.

Answer:

A limitation of the parallel port on the USB Portbar is that the bi-directional interface is not fully supported. Because just the Output mode is functional, the port is limited to printer support. In addition, any printer status-checking software may show that the printer is not operating correctly.

The parallel interface on the Versa FX machine itself fully supports ECP, EPP, and Bi-directional modes.

Answer:
When an LX is mounted on a carrier using retaining straps, such as the Jotto-Desk, and is exposed to a high temperature environment as in a parked car, the case can be deformed by incorrect strap placement.

To prevent case deforming at high temperatures, place the mounting cables on the strongest part of the case and avoid mounting points where there are openings in the case, such a drive cavity or card slot opening. The strongest point for a mounting strap is directly below the keyboard over the screw studs, and in back, just above the keyboard. Do not put the mounting straps over the PCMCIA sockets. See the picture below for correct strap placement.

Also, verify that the carrier mounting cables are not over tightened. Over stretching the tension spring reduces it ability to maintain constant tension on the unit.

It should be noted that the Recommend Environmental storage temperature limit as listed in the User Guide is 104 º F.

Answer:
This has been observed on systems with Windows 98 Second Edition and hibernation support enabled.

A fix and workaround has been provided by Microsoft.
Reference Microsoft Article ID Q265115

Answer:
This situation has been found to occur in Windows 2000 on the Versa LXi, SXi and VXi.

Versions of Adaptec Easy CD Creator 4.02 before rev. D was found to cause this situation in Windows 2000. Adaptec has updated the software to correct this, and NEC Computers has implemented the new software into production in September, 2000.

Systems created before that date that shipped with a CD-RW will most likely have the older software, and can get a free downloadable update from Adaptec's web site in the Support section.

Additional information on this update can be found here.

Answer:
This is a known issue with these versions of Adaptec software:

• Easy CD Creator
• DirectCD versions

• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Professional
• Microsoft Windows 2000 Server

Answer:
This is a known issue with these versions of Adaptec software:

• Easy CD Creator
• DirectCD versions

• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Professional
• Microsoft Windows 2000 Server

Answer:
NEC has created two patch files to correct this situation. One file is for Windows NT 4.0 to be used before upgrading to Windows 2000. The other file is for Windows 2000 after upgrading from Windows NT 4.0.

Because these files modify the Registry, please call Technical Support for downloading instructions. The number is 1-866-632-8061.

Answer:
After installing Microsoft Windows Media Player 7, Windows 2000 hangs on hibernate or shutdown. This issue has been documented by Microsoft.

Microsoft Windows Media Player 7 / 7.1 has a plug-in for use with Adaptec CD creator software. This plug is automatically installed when you install media player 7 / 7.1. Remove the Adaptec CD Creator plug-in by performing the following:

1. Select Start | Settings | Control Panel | Add/Remove Programs.
2. Select Microsoft Windows Media Player 7 and click the Change/Remove button.
3. Make sure that the ?Remove Windows Media Components? radio button is selected and click Next.
4. From the list of components, place a check mark next to ?Adaptec CD-Burning Plug-in? and then click Next.
5. Click Next again to remove the component, and then click Finish to restart the computer.
6. The computer will hang one more time because the Plug in is loaded to memory. Shut the system down and the problem will go away on subsequent boots.

Answer:
This information applies to the Versa SX, LX, LX with AGP and LXi.
It is recommended to first install the latest audio drivers while the system is undocked.
Verify that speakers have been correctly plugged into the VersaDock, speakers are powered and turned on and that the volume is turned up. If all of these appear to be correct, verify that the VersaDock Speaker option is enabled by following the below steps:

If running Windows 2000 Professional:
Note:  ESS Maestro-2E Audio driver version 5.12.01.2037 or above is needed to obtain audio through external speakers connected to VersaDock.

1. Download and install ESS Maestro-2E Audio driver version 5.12.01.2037 or above for the appropiate system from the public web download area or FTP site .
2. After installation of this driver, audio works correctly with no additional changes needed.

1. Double-click the yellow speaker icon in the System Tray.
2. Click Options, put a check next to "Advanced Controls" (this option is only available while the system is docked).
3. Click the "Advanced" button in the lower left hand corner of the Volume Control window.
4. Put a check in the Docking station speaker box as shown below.
   
   
   
5. Close all windows.

1. Right click on My Computer icon on the desktop, select Properties.
2. Click on the Device Manager tab.
3. Expand Sound, video and game controllers.
4. Double click on Maestro Wave / WaveTable Synthesis Devices.
5. Click on the Docking Settings tab (this option is only available while the system is docked).
6. Select "Output Audio to Docking Station Speakers" as shown below.
   
   
   
7. Press OK to close this window.

Answer:
The Margi card has problems working with the SMI 721 video chipset.
It was found to have severe problems in Windows 98, and didn't work at all in Windows 2000.

For several reasons, it was decided that supplying a SoftDVD player would be best for customers:

• Cost savings: Hardware decoders are expensive and can break.
• Power: All extra hardware consumes extra power. This is very undesirable when on battery power.
• Heat: Hardware decoders generate a good deal of extra heat, even when not in use.
• Resource management: Eliminating the extra hardware "free's up" extra resources.
• Expansion capabilities: It allows the PCMCIA slot to be available for other devices.