Answer:
The Arrow Up character is a vector image rather than a raster image. This is a limitation of all Windows CE devices.

Answer:

• Empty your Recycle Bin on a regular basis.
• Delete unused programs and files.
• Reduce the storage space reserved for Internet Cache.
  • Open Pocket Internet Explorer (PIE)
  • Select View, Options and Advanced.
  • Adjust the size of cache, select Empty Cache When Exiting or disable caching altogether by removing the check mark from Enable Caching.
• Consider external storage as an alternative.

Answer:
Download the ATA PCMCIA/CF-Card update drivers* (file name MP8Pcm.exe) from ftp://ftp.necam.com/pub/versa/mobilepro/. Click on the link to download. After the files are extracted, follow the installation instructions in Readme.txt.

*This module requires 40KB of internal RAM memory. If the MobilePro has been Hard Reset or Main memory has been erased due to main/backup battery low, this module should be re-installed.

Answer:
Microsoft provides a patch that will need to be applied to the Exchange Server. This patch can be found at ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/nt40/hotfixes-postSP4/Rnr-fix/rnr-fixi.exe.

The server will need to be rebooted. The end user should then be able to connect using the IMAP4 client.

Answer:
MobilePro 770 units with a serial number before MC-B004P3US-033 may have a lower fidelity voice recording capability. This may cause voice recognition software to not function properly. This issue is not experienced with new units.

Answer:
No. However, you can change the VGA Out from "Display the same image with LCD (640 x 240)" to 800 x 600 or 640 x 480.

Answer:
The CE Citrix ICA Client can be downloaded from Citrix.com

• From the "Citrix Downloads" section scroll down until you see "Recommended Client Chart".
• Look for "Windows CE" on the chart.
• Click on "ICA CE Client" to download.

Answer:
On MobilePro systems, which both batteries have fully discharged, the user must perform a hard reset after charging the batteries for approximately 10 hours to ensure proper operation. If the systems fails to power on the user must perform a "hard" reset to initialize the power management circuitry.

Answer:
Use only a dry cloth. Do not spray any liquids or foam cleaners on the keyboard.

Answer:

Answer:
Yes. You need to install the RDP client software which can be downloaded from Microsoft.

Procedure to install the RDP client on a MobilePro 880:
Note: Steps 1 and 2 need to completed if you have not installed the Service Pack One for MobilePro 780 and 880.

1. Perform a "Hard" reset on the MobilePro 880.
2. Install NEC Service Pack 1 .
3. Make sure the Device Name is set to something other than "Handheld PC".
   1. Start-Setting-Control Panel-Communications
   2. Change Device Name to a Unique Name that is not currently being used on your
   network.
4. Establish a Partnership with a Host using active sync.
5. Disconnect the MobilePro from the host.
6. Install "hpcrdp.exe" on your host. It can be down loaded from Microsoft:
   1. Go to http://www.microsoft.com
   2. Select "Search microsoft.com" under the Search tab.
   3. Type "hpcrdp" in the search box and depress Enter.
   4. Look for the search results titled "Terminal Server Download for Windows CE".
   5. Double click on the article and follow the link and at bottom of the Terminal Server License agreement you will find the link to bring down the RDP client.
7. Establish an Active Sync connection between the host and MobilePro 880.
8. The RDP client software will be installed on the Mobile device.
9. Install a NE2000 NIC (or any NIC that you have the MIPS CE drivers for) into the Mobile Pro 880.
10. Set up network and attach to your existing network.
11. Set up a RDP session:
    1. Start-Programs-TerminalServerClient-Client Connection Wizard
    2. Enter Description connection.
    3. Server Name or IP address.
    4. Next
    5. Enter user name, password and domain if you want to logon automatically.
    6. Next
    7. Finish

Answer:
With the Owner information screen or passwords enabled, it is possible that a deadlock condition can occur as the Graphics, Windowing, and Events Subsystem starts up.

The only work around at this time is to disable the owner information screen in Settings/Control Panel/Owner and/or to disable Passwords in Settings/Control Panel/Passwords.

This information is also found at Microsoft site at: http://www.microsoft.com/technet/ Article ID: Q260315

Answer:
This error occurs because Windows CE first moves the file to the recycle bin before deleting it, and if there is insufficient space, the error message is displayed and the system appears to hang.

To resolve this issue, use one or more of the following methods.

• Empty the Recycle Bin
  Use the following steps to empty the Recycle Bin:
  1. Depress the "Alt" key and tap the Recycle Bin.
  2. Tap "Empty Recycle Bin"
  3. Tap "Yes" when asked to confirm the file deletion.

• Change the Properties for the Recycle Bin so that files are deleted instead of being moved to the Recycle Bin.
  Use the following steps to change the properties of the Recycle Bin.
  1. Depress the "Alt" key and tap the Recycle Bin.
  2. Tap "Properties".
  3. Tap the check box for "Do not move file to the Recycle Bin, remove immediately on delete".

• To make additional space available for the Recycle Bin.
  Use the following steps to change the properties of the Recycle Bin.
  1. Depress the "Alt" key and tap the Recycle Bin.
  2. Tap "Properties".
  3. Tap the slider to the right.

Answer:
This problem may occur if the user allows the batteries to discharge to a state where the MobilePro must shut itself down. This state may cause the system storage memory to become unstable requiring a "hard" reset after the system has been fully charged again. Failure to perform the hard reset may result in data loss at a later time. The user manual states that if you receive a message indicating that the batteries are low, immediately connect the AC adapter to the device.

The solution is to perform a "hard" reset after fully charging the internal batteries, and then install the service packs, software updates and user software.

Answer:
This error can occurs because the VeriSign Certificate Authority (CA) has changed the hashing algorithm that is used for new Secure Sockets Layer (SSL) server certificates from Message Digest 5 (MD-5) to Secure Hash Algorithm 1 (SHA1).

A supported fix is now available from Microsoft for Windows CE 2.11 and Pocket Explorer 3.0 this fix can be found at: http://www.microsoft.com/mobile/handheldpc/downloads/128bit.asp
Note: After you have downloaded and installed the fix, be sure to soft reset the device.

Answer:
The MobilePro 770/800 update files should be installed in the following order:

1. MP77_UPDATE
2. CE_SP1
3. SCHANNEL.DLL

Answer:
The update process failed because the updated GWES.EXE file is in use by the operating system. To correct the situation:

1. Double Tap "OK" to clear the error message.
2. Double Tap "OK" to complete the update process.
3. Double Tap "My Computer".
4. Double Tap "Program File" folder.
5. Single Tap "GWES" ICON while holding down the "ALT" key.
6. Single Tap "Delete".
7. Single Tap "Yes".
8. Perform a "Soft" reset.

Answer:
NEC Computers has developed this update file to address several service issues with MobilePro 770 and 800 handheld personal computers.

To assure proper operation, NEC Computers strongly recommends that you update your MobilePro 770 and 800 systems immediately by installing this file according to the installation instructions.

• Download MP77_Update.CAB for MobilePro 770 and 800
• View Installation Instructions
• See Contents of MP77_Update.CAB
• Read Additional Frequently Asked Questions

First, download MP77_UPDATE.CAB to either your HOST or MobilePro system. It must be manually loaded onto your MobilePro by either using a dial up connection, PCMCIA Flash card, or from a connected PC before continuing with the installation.

To install the MP77_UPDATE.CAB file, follow these steps:

Note: An out of memory error message will be displayed if you attempt to install this file twice.
1. Back up your MobilePro data and configuration using the Microsoft ActiveSync backup procedure. For details on using ActiveSync, see your MobilePro User's Guide.
2. Perform a Soft reset on your MobilePro.

   Note: Performing a Soft reset does not erase your data. It simply cleans up the memory and refreshes the system registry.

3. Copy the MP77_UPDATE.CAB file to you MobilePro desktop.
4. Install the file by double tapping the MP77_UPDATE ICON with your stylus. For proper installation, you MUST accept the default location - \Program Files, by clicking OK.
5. Perform a Soft reset on your MobilePro.
6. Once the update file is installed, NECC recommends that you use the ActiveSync backup procedure to again back-up your system. This time your backup will include the update file so you can restore both your data and the update file should either ever be erased.

This file installs updates to the following built-in MobilePro drivers:

• StartUI: This driver eliminates a memory leak that reduces user resources.
• Bitmap files: Replaces an incorrectly sized bitmap file that can cause the unit to lock up if either "the power on password" or "Display Owner Notes features" are enabled for use.

  NOTE: NEC Computers strongly recommends that you update your MobilePro 770 and 800 systems immediately by installing MP77_UPDATE.CAB according to the following instructions.

  NOTE: During Installation of this file, you must accept the default installation directory or the updates will not be effective!

  For assistance or further information, please call Technical Support at 866-632-8061.

  Additional Frequently Asked Questions (FAQ)

  • What models are affected?

    This update file should be installed on all MobilePro 770s and MobilePro 800s.

  • What are the symptoms of the memory problem?

    It is not possible to predict all symptoms because you may have unique data or software on your MobilePro, however, you risk loosing data or experiencing system lockup or communications problems unless this update file is installed. If your MobilePro has been operating abnormally, this update file may be the solution.

  • How can I tell if I need to install the update file?

    If you have a MobilePro 770 or 800, you need to install the update file.

  • Where do I get the update file?

    Customers may download the update file from the Internet.

  • Are there any limitations to the update file?

    Once installed, this update file resides in MobilePro memory. If both the main and backup batteries become exhausted, MobilePro memory may be erased. If this happens, all your data would also be lost, so it is important to follow backup procedures on a regular basis.

  • How can I prevent loss of the update file in the event my MobilePro gets reset?

    Make a backup after installing the update file. It is always a good idea to keep backups of your important data and configuration settings.