Support Services

NEC IT Platforms & IT Solutions

Customer Technical Support & Assistance

NEC provides end-to-end support services for all aspects of our IT platforms and IT solutions.
NEC's team of engineers and technology support personnel is able to handle a range of issues from troubleshooting and hardware replacement to third-tier escalation.

NEC IT support representatives can be reached by email at support@necam.com.

Support coverage includes the following NEC solutions:
ExpressCluster Software / ProgrammableFlow (SND)

Advanced Recognition Systems Support & Assistance

For technology support and assistance with our advanced recognition systems
please call 800-777-2347 or email idsolutions@necam.com.

QX Switches Support & Assistance

For technical support and assistance with our QX switches
please contact NEC's National Technical Assistance Center (NTAC) at 800-852-4632
or use the NEC Anytime Portal at www.necanytime.com.

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